Email Support Generator

This feature allows you to send your data files to Hitek Software for analysis.  This helps us to recreate your tasks, schedule, and settings on our test systems.  It also includes output logs and error logs, and helps us to debug your issue very quickly.

You can also add individual task logs to the data files that you send to us. Select the task logs to add, using the task logs button. You can select multiple task logs to attach from the list, using the CTRL button. You can also manually enter the task title in the task logs field. You can also enter multiple task titles separated by ','. Example: task1,task2 etc. Do not leave any white space after the comma ','.

1)  ZIP button:  This will create a zip file of all your relevant data.  Please email this zip file to us using your own email client.

2)  EMAIL button:  If you are setup to send email via our software, click on the EMAIL button.  This will automatically create a zip file of your data, and email it to us.